ExpensAble Express FAQs Overview

Accounting Role

How do I reject an “Approved for Payment” expense report?

Go to Accounting > New Batch and select the report by checking the box to the left of the expense report. Then, hit the “Back to Review” button at the bottom of the screen. This will send the report back to accounting review status and you can then go to Accounting > Review and reject the report.

Administration Role

How do I reset a user’s password?

The administrator can reset a user’s password by going to Administration > Employee > Choose the Employee > Edit and then changing the password in the employee’s profile screen.

The employee can reset their own password if they have set up their security questions by using the “Forgot Password” link on the login page. If they have not set up their security questions or can’t remember the answers then the administrator must reset it.

Submitter Role

I forgot my password, what do I do?

If you have set up your security questions you can use the “Forgot Password” link on the login page or in the settings section of the mobile app to reset your password. If you have not set up your security questions or have problems resetting it, please contact your company’s ExpensAble administrator.

ExpensAble Express paid subscription

How do I cancel the monthly subscription of ExpensAble Express?

To cancel your monthly subscription of ExpensAble Express, contact our support team at 888-536-6200.

How do I update the credit card used to pay the monthly subscription of ExpensAble Express?

To update the credit card on file used to pay your monthly subscription of ExpensAble Express, contact our support team at 888-536-6200.

Integrations with ExpensAble Express

Can I use the mobile app with the Express edition?

Yes, the ExpensAble Corporate mobile app for Android and iOS is available through the app stores and can be used with the Express edition at no cost.

With ExpensAble Express, how can I automate expense reimbursement payments made to employees?

The Express edition will soon offer self-implementation of an ACH file export. In the meantime, please reach out to a member of our customer support team at 888-536-6200 for help with implementing ACH file export. Further instructions will be provided after you have been assigned to an implementation team member.

Does the Express edition integrate with any accounting software? 

Yes, the Express edition includes a direct integration with QuickBooks® and can be set up through the QuickBooks Guided Setup link in the Administration section of ExpensAble. In addition, the Express edition can integrate with other accounting software through a file export.  For assistance setting up QuickBooks or to learn more about the file export, please contact a member of our support team at 888-536-6200.